bd rome Privacy Policy

1 Introduction and Scope

bd rome is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains what information we collect and how we process it when you use bd rome's website, mobile application, or other digital channels.

This policy forms an integral part of our Terms and Conditions. Please read this policy carefully before using bd rome's services. If you do not agree with this policy, you are requested to refrain from using our services.

2 Information We Collect

bd rome collects information from users in several ways. The types of information collected are described in detail below:

2.1 Information Provided at Registration

When creating an account, you are required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)

2.2 Transaction Information

Records of your deposits, withdrawals, and betting activity are saved automatically. This includes the amount, time, method, and status of each transaction. This information is used to prepare financial reports and prevent fraud.

2.3 Technical Information

When you visit our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit history and session duration
• Information obtained from cookies and similar tracking technologies

2.4 Information Provided Through Customer Support

Information you share when seeking assistance via our live chat or email is also stored in our records and used to provide you with better service in the future.

3 Purpose of Using Information

bd rome uses collected information for specific and legitimate purposes. We do not use user information for unnecessary or unrelated purposes. The main purposes are:

1. Account management: Handling registration, login, password recovery, and account security.
2. Identity verification: Confirming a user's age and identity, in particular verifying the 21+ age requirement.
3. Financial transaction processing: Completing deposits and withdrawals securely and preventing fraud.
4. Personalised experience: Providing relevant offers and recommendations based on your preferences and gaming history.
5. Customer support: Responding promptly and effectively to your questions, complaints, and requests.
6. Platform improvement: Analysing user behaviour to improve the quality and functionality of the service.
7. Security and protection: Detecting and preventing fraudulent activity, money laundering, and other illegal conduct.

We follow a responsible gaming policy, and collected information is used to monitor users' gaming habits and provide assistance where needed.

4 Information Sharing and Disclosure

bd rome does not sell, rent, or improperly share your personal information with third parties. However, information may be shared with specific third parties in the limited circumstances described below:

4.1 Service Provider Partners

Only the minimum necessary information is shared with trusted partner organisations for essential functions such as payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure management, and customer support. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by a legal process, court order, or valid request from a government authority, we are obliged to comply. In such cases we provide only the specific information requested.

4.3 Fraud Prevention

In cases involving the detection of fraud, money laundering, or other illegal activity, necessary information may be shared with relevant authorities or security partners.

5 Cookies and Tracking Technologies

bd rome's website and application use cookies and similar technologies. These help improve the user experience and maintain platform functionality.

5.1 Essential Cookies

The platform cannot function properly without these cookies. They are used to maintain login sessions, store security tokens, and keep form data secure. There is no option to disable these cookies as doing so would make the service unusable.

5.2 Functionality Cookies

These cookies are used to remember language preferences, pre-selected payment methods, and user interface customisations. They can be disabled, although doing so may reduce some convenience when using the service.

5.3 Analytics Cookies

Statistical data is collected to understand which pages are visited most, where users spend more time, and which features are used most. This analysis directly helps improve the quality of the service.

You have the option to manage or delete cookies from your browser settings. However, deleting essential cookies may cause problems with logging in and using the site.

6 Data Security Measures

bd rome uses internationally recognised security measures to protect user information. The key elements of our security approach are:

• SSL encryption: All communications on the website and app are encrypted using 256-bit SSL technology, which prevents third-party access during data transfer.
• Secure servers: Your information is stored in secure data centres equipped with firewalls and intrusion detection systems.
• Access controls: Only authorised staff are granted access to user information for specific reasons.
• OTP verification: Mobile OTP verification is used during login, transactions, and sensitive changes.
• Regular security reviews: Regular security tests are conducted to identify system vulnerabilities.

However, transmitting information over the internet is not entirely risk-free. We are committed to providing the highest level of protection, but no system is completely impenetrable. Keeping your password confidential and not sharing it with anyone is your own responsibility.

7 Data Retention Period

bd rome retains your information only for as long as necessary. The retention policy for different types of information is given below:

• Account information: For the entire duration the account is active and, after closure, for the period required to meet applicable legal obligations.
• Transaction records: In accordance with legal requirements for retaining financial records, generally five to seven years.
• Customer support conversations: At least two years for dispute resolution and quality improvement.
• Technical log data: 90 days to one year for security review purposes.

Once the set period has passed, information is securely deleted or anonymised so that it can no longer be linked to any individual.

8 User Rights

bd rome is committed to giving users control over their own information. You have the following rights:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. Contact customer support and, after proper verification, we will provide it.

8.2 Right to Correction

If any of the information we hold about you is incorrect, you may request that it be corrected. Some information can be updated directly through account settings; for more complex changes, you can seek assistance from the support team.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, it may not always be possible to delete all information immediately due to legal obligations, the need to retain financial records, or ongoing disputes.

8.4 Right to Opt Out of Marketing Communications

You may inform our customer support at any time if you wish to stop receiving promotional messages or emails. Essential service-related messages (such as transaction confirmations) cannot be stopped.

To exercise these rights or to learn more about our data protection practices, please contact our support team. You can also find answers to many common questions on our FAQ page.

9 Privacy of Minors

bd rome strictly does not provide services to anyone under the age of 21 ("minors") and does not knowingly collect any information from them. An age verification process is followed at the time of registration.

If we become aware that a minor's information has inadvertently entered our system, we immediately take steps to delete that information and deactivate the associated account. If a parent or guardian believes their child has registered on this platform, they are requested to notify us immediately.

10 International Data Transfers

Our technical infrastructure may run on servers located in various countries. This means your information may be processed or stored outside Bangladesh. However, we ensure that wherever data is transferred, the standards of this privacy policy are upheld.

Our agreements with third-party service providers explicitly state that they are required to uphold our standards for protecting user information.

11 Policy Changes and Updates

bd rome may update this privacy policy from time to time. Changes may be prompted by the launch of new services, changes in legal requirements, or technical developments.

For significant changes, we will try to notify you at your registered email address or mobile number. However, it is advisable to review this page once on each visit. Continued use of the site after changes have been made means you agree to the updated policy.

The "Last Updated" date at the top of the policy always indicates the date of the most current version.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our 24/7 support team is ready to assist in Bengali and English via live chat and email.